Please call at least 24 hours prior to your appointment to cancel or reschedule. Your appointment is a reservation for services and we only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and our groomers.
If an appointment is missed without a 24 hour notification, a $25.00 “No Show” / “Late Cancellation” Fee will be added on to your next visit.
Drop off time is between 8am-9am. If you do not arrive by 9:00 you will receive a courtesy call to see if you are on your way and a 15 minute grace period will be given. Due to our tight schedule, we cannot guarantee your appointment if you arrive after 9:15.
All dogs are welcome to stay up until closing time. We close by either 2pm (Tuesdays and Saturdays) or 3pm (Wednesdays, Thursdays, Fridays). You will be reminded of closing time in the morning at drop off as well as when you receive the call that your dog is ready for pick-up. If you arrive after closing, an additional fee will be added to accommodate the time spent caring and keeping your pet comfortable until you arrive. Late pick-up Fees are as follows: $5 for each 10 minutes after a 15 minute grace period.
Post Grooming Care
In order to provide you with the excellent customer service, please notify us of any preexisting general physical/emotional conditions prior to your grooming appointment. Our furry friends are as unique as we are, their skin can react differently to grooming equipment (blades and/or shears). For short styles and shave downs it is not uncommon for redness or itchiness to occur. If you notice any problem with your pet’s style, we will make every effort to correct it if notified within 24 hours of the original appointment at no charge.
We do not require proof of vaccinations other than rabies. Vaccination protocol is up to the owner and their veterinarian; even some veterinarians question how often to vaccinate, therefore we leave it up to each individual owner. A long as you are comfortable with your pets’ level of protection, so are we.